Case Study
Crafting meaningful messaging & incentive structures for a microfinance bank
MMBL targets women micro-entrepreneurs to boost awareness and usage of digital financial services.
Overview
Client
MMBL
Industry
Banking
Services
Experience Design
Communication Design
Mobilink Microfinance Bank (MMBL) observed a lack of awareness and engagement with Dost, their digital financial product, particularly among women micro-entrepreneurs. Despite tailored services for this underserved segment, uptake and active usage remained low. Recognizing a significant opportunity for growth and impact, MMBL aimed to increase the adoption of their digital financial services (DFS) among these women. Given the diverse needs of rural versus urban segments and varying levels of technology access, it was crucial to understand the unique context and barriers faced by potential users. MMBL approached Ideate Innovation to uncover these insights, craft compelling messaging to increase awareness, and design incentives to promote user engagement.
Understanding the Product and Challenges
Our journey began with an in-depth engagement with MMBL stakeholders to fully comprehend Dost's features and the challenges it faced, particularly among women micro-entrepreneurs. This foundational understanding helped Ideate tailor its strategies
Identifying Influential Stakeholders
We conducted comprehensive research and co-creation activities with the target users to understand their pain points and preferences. This involved:
Direct Conversations with Women micro-entrepreneurs: We gathered insights into the barriers, including safety concerns and financial behaviours, that influenced their decisions around DFS adoption and usage.
In-depth Understanding of Experiences: We aimed to understand their experiences with digital financial services within their contexts. This helped us gain insights into how the physical, social, and cultural context influences their use of DFS.
Community Influences: Recognizing the importance of community and influential figures in the users' decision-making processes, we identified key stakeholders and analysed their roles. This included community leaders, local influencers, and peer networks that could be leveraged to drive engagement and build trust among the target demographic.
Prototyping and Testing Marketing Concepts
We developed multiple visual and written marketing concepts, each designed to resonate with the target audience. These prototypes were rigorously tested with users to gather feedback and refine the messaging for maximum impact.
Designing Relevant Incentives Understanding that incentives play a crucial role in driving user behavior, we identified and designed relevant incentives tailored to the needs and motivations of the target users. These incentives were strategically crafted to encourage engagement with Dost. Delivering Insights through Design Sprints Employing Design Sprint Methodologies, we provided MMBL with weekly insights and recommendations. This agile approach ensured continuous improvement and kept the client informed of our progress, allowing for iterative refinement based on real-time feedback.
